Copyright © Wilsair Environmental Ltd 2015.  Air Conditioning, Heating & Gas Engineers in Basingstoke, Hampshire, Surrey & Berkshire

Air Conditioning, Heating & Gas Specialists

Wilsair - Terms of Business

Company" shall mean WilsAir Environmental Ltd

"Customer" shall mean the party to whom goods are sold or supplied or for whom work under this contract is performed.

"Goods" shall mean goods or services under a contract of sale or any materials or services supplied under a contract for work and materials.

In the event of any inconsistency between these conditions and the terms and/or conditions of the order placed by the Customer these

conditions shall prevail unless otherwise agreed in writing by the Company. The Company supplies goods and services to the trade only and

the Customer acknowledges and warrants that it is not "dealing as a consumer" within the meaning of the Unfair Contract Terms Act 1977


(1) Quotations are open for acceptance within 28 days only from the date thereof

(2) Quotations are subject to the availability of goods and the Company shall have the right where necessary to substitute other goods of

a similar or equivalent nature, subject only to the Customer's rights under Clause 4 herein

(3) Quotations are based on the cost to the Company at the time thereof. Whilst the Company will use every endeavour to keep thereto,

quotations shall not constitute a fixed price unless expressly so stated and the Company shall have the right to alter the price under

this contract to reflect any increase in the rates payable by the Company in respect of wages, materials, goods and transport, in the

course of performance of the contract.

(4) Prices are quoted (except where stated) exclusive of VAT which shall be charged at the rate prevailing at the date of invoice

(5) The Company shall also have the right to alter the contract price to provide for :

(a) alterations in the Customer's requirements;

(b) the Customer's instructions or lack thereof;

(c) interruptions, delays, overtime, additional work or mistakes for which the Company is not responsible;

(d) variations in any purchases, sales, export and import or any other tax of duty imposed on the work or Goods under the contract

or affecting the contract price

(6) The giving by the Customer of any delivery instructions for the goods or any part thereof shall constitute unqualified acceptance by

the Customer of these conditions.

(7) All specifications, colours, illustrations, drawings and diagrams in the Company's catalogues, trade literature and other published

matter are of a generally informative nature and approximate only and none of these form part of any contract or give rise to any

independent or collateral liability of whatsoever nature on the part of the Company.

(8) Where it is discovered by the Company that any quotation or estimate given by it contains an accidental error or omission then,

notwithstanding the quotation given, the Company shall be entitled to invoice and receive payment from the Customer in accordance

with the price ruling at the date of despatch.

(9) The price is fixed for the period of the contract. The Company reserves the right to increase the charge for services if the increase in

the Retail Price Index (all items) exceeds 5% per annum during the life of the contract.

(10) The Customer shall pay the Company for its service set out as per the Service Contract at the price stated. Any work carried out in

addition to the services stated, as requested by the Customer, will be payable by the Customer.


The terms of payment (unless otherwise stated) are :

(1) Payment in full within 30 days from the date of invoice

(2) If payment of the price or any part or instalment thereof is not made on the due date the Company shall be entitled to :

(a) charge interest on the outstanding amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998; at 8% above the Bank of England base rate. Any other costs incurred in relation to the recovery of the sums outstanding, including Court costs and the compensation entitlement (detailed below clause (2) (b)), shall also be charged to the customer


Size of unpaid debt  Sum to be paid to the Creditor

Up to £999.99 £40.00

£1,000.00 to £9,999.99 £70.00

£10,000 or more £100.00

(c) and suspend work

(3) In the event of the Company agreeing to payment in stages or instalments, such payments shall be made within the time or on the

dates agreed whether or not demanded and upon any stage or instalment becoming more than 28 days in arrears the whole balance

of the contract price shall become due and payable forthwith.

(4) The Company shall be entitled to bring an action for the price whether or not the property in the goods has passed.


(1) Any date quoted for delivery or performance of work is an estimate only although every endeavour is made to adhere to it. The

Company shall not be liable for any delay however caused.

(2) If the Customer fails to give all necessary instructions and documents for the goods to be forwarded or the Customer shall otherwise

cause or request delay, the Customer shall pay, as part of the price, all storage and other relevant costs.

(3) Unless otherwise stated in writing the Company shall be entitled to make partial deliveries of the goods or deliveries of the goods by

instalments and these conditions shall apply to each partial delivery.


(1) All work and goods shall be immediately inspected by the customer on completion or delivery to ensure that they are in accordance

with the contract and the Customer shall give notice in writing to the Company within 7 days after completion or delivery or, where he

is able to show that the delay is beyond his control, within a reasonable time after completion or delivery if he claims to reject the work

or goods.

(2) The Goods are at the Customer's risk from physical delivery to the Customer. Goods and materials delivered to the Customer's

premises for use in connection with a contract for work shall be kept by the Customer in a safe and secure place and insured against

loss or damage.


(1) Any complaint as to alleged defects in any work or goods shall be notified in writing to the Company by the Customer within 7 days of

completion or receipt thereof or within a reasonable time of such defects becoming reasonably discoverable and the Company

undertakes to investigate such complaint and where the work or goods are found by the Company to be defective its liability therefore

shall be in accordance with this clause or so far as is applicable with any other legal obligation.

(2) Notification in accordance with sub-clause (1) above shall be a condition precedent to the Company's liability, if any, unless the

Customer is able to show reasonable grounds for his failure so to notify and such liability shall, in any event, be limited to the repair

or replacement free of charge of any defective item(s) or where in the opinion of the company repair or replacement is impracticable

to the refund of any sum paid or payable under this contract and attributable to the defective item(s) or the sum of £10,000.00

whichever is the lesser. Any item or part replaced by the Company shall become the property of the Company. Subject only to subclause

(3) of this clause the Company shall not be liable under this sub-clause for any consequential loss or damage, including loss

of profits, contracts or use, howsoever arising.

(3) The Company will indemnify the Customer against any personal injuries resulting from the negligence of the Company its servants or

agents and against any direct damage to property insofar as such damage is caused by the negligence of the Company its servants

or agents when on the Customer's premises in pursuance of this contract.

(4) Subject only to sub-clause (3) of this clause the Company shall not be liable under this contract or otherwise where defects loss or

damage arise due to improper use by the Customer or any third party or ordinary wear and tear or force majeure. Where, in such

circumstances, the Company agrees to remedy any defect, it may charge the Customer for the costs incurred.


(1) Notwithstanding delivery and passing of risk, property in and title to the Goods shall not (unless otherwise agreed in writing by the Company in relation to specified Goods) pass to the Customer until:

(a) full payment for the Goods (including any interest) has been received by the Company and

(b) payment is received of all other goods and/or services supplied by the Company to the Customer under any contract whatsoever. Payment of the full price shall include, without limitation, the total balance of all outstanding invoices (whether due for payment or not) any interest and any other sum’s payable under these terms

(c) the sale of the Goods by the Company in accordance with these conditions in which case title to the Goods shall pass to the

Customer immediately prior to delivery of the Goods to the Customer.

(2) Until title to the Goods passes the Customer will hold the Goods as fiduciary agent and bailee for the Company. The Goods shall,

subject to paragraph 3, be kept separate and distinct from all other property of the Customer and of third parties and in good repair

and condition and stored, identified and insured (at the Customer’s cost) as the Company’s property.

(3) Until payment:

(a) the Customer is licensed by the Company to use or to sell the Goods in the ordinary course of its business;

(b) the Company may at any time revoke this power of sale and use by notice to the Customer to take immediate effect;

(c) this power of sale and use shall automatically cease on the happening of any event, commencement of any proceedings (in any

jurisdiction) or taking of any action (whether by the Customer or any other person or body) which calls into question the solvency

of the Customer;

(d) Upon determination of this power of sale and use, whether by notice or automatically, the Customer shall immediately place any

of the Goods still in existence and unsold at the disposal of the Company who shall be entitled to enter upon any premises of the

Customer to remove such Goods;


(1) If the Contract shall become impossible to perform or shall be otherwise frustrated the Customer shall be liable to pay to the Company

all costs which the Company shall have incurred directly or indirectly and any prepayments which may have been made to the

Company shall be applied towards the satisfaction of such sum.

(2) Cancellation of order will only be accepted with the consent of the Company and on terms which indemnify it against all loss. This may

result in a cancellation charge being levied.


All drawings specifications and literature prepared by or on behalf of the Company are the property of the Company and shall not be

reproduced in any manner whatsoever without the prior written consent of the Company.


If the Customer shall default in or commit any breach of any of its obligations to the Company (whether or not such obligations are or are

expressed to be conditions or other terms) or if any distress or execution shall be levied upon the Customer or if the Customer shall enter into

any negotiations for arrangement or composition with its creditors or commit any act of bankruptcy or if any petition in bankruptcy shall be

presented against him or her or if the Customer is a corporate body any resolution is proposed or petition presented to wind up the Customer

or if a receiver of the Customer’s assets or undertaking or any part thereof shall be appointed or if the Customer shall be deemed to be unable

to pay its debts the Company shall be entitled to determine forthwith any contract then subsisting without prejudice to any other claim or right

the Company might make or exercise.


(1) The Customer shall, if the Company so requires, sign a written undertaking, in such form as the Company shall require, agreeing to

take such steps as are communicated in writing by the Company to Customer and such other necessary steps to ensure, so far as is

reasonably practicable, that the goods will be safe and without risks to health when properly used.

(2) The Customer shall disseminate, in such manner and to such people as the Company shall deem necessary, all information given to

the Customer by the Company about the use for which the goods are designed and have been tested and about any conditions

necessary to ensure that when put to that use the goods will be safe and without risks to health.

(3) The Customer shall keep the Company indemnified from and against all costs, claims, demands, expenses and all liabilities

whatsoever which may be made against the Company or which the Company may sustain, pay or incur arising out of or in connection

with any breach by the Customer of Condition 10(2).


(a) This Agreement (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Agreement, its termination or its formation) shall be governed by and construed in accordance with the laws of England & Wales.

(b) Each party to this Agreement irrecoverably agrees that the Courts of England & Wales shall have exclusive jurisdiction to hear and decide any suit, action or proceedings, and/or to settle any disputes, which may arise out of or in any way relate to this Agreement or its formation and, for these purposes, each party irrevocably submits to the Jurisdiction of the Courts of England & Wales.


The Company shall not be liable for:-

(1) Loss, destruction or damage

(a) due to any wilful act or neglect

(b) due to disregard of manufacturer’s instructions

(c) arising from gradual deterioration, rust or corrosion

(d) caused by dismantling, transit or re-installation

(e) due to accident or other external causes including but not limited to fire, flood, lightning, theft, explosion and water damage

(f) due to the application of an incorrect or abnormal electrical supply, defects in external wiring or in the electrical connection not

forming part of the Goods

(g) to appliance accessories

(h) due to non-payment of any account for power supply

(i) due to internal corrosion of water systems

(j) due to limescale in water systems

(k) due to the failure of the Customer to notify any faults during the period of the service contract.

12. (2) the cost of

(a) cleaning or unblocking of any part or parts of the Goods including but not limited to anodes

(b) any failure, loss or damage arising from exclusions in clause 12(1)

(c) materials and labour charges for which the manufacturer, supplier, repairer or any other person may be held responsible under

the terms of any express guarantee or warranty

(d) repair or replacement parts necessitated by manufacturer's defects which involve recall, replacement

or repair by the manufacturer

(e) repairs to interior and exterior paintwork due to but not limited to corrosion, scratching, denting or the direct application of a tool

(f) replacement of or adjustment to light bulbs, light covers, hinges, lids, doors, liners, seals, locks, handles, knobs, buttons, plastic

or metal trim badges or any other insignia or attachments external to the Goods

(g) any claim or claims occurring within three consecutive months of an earlier submitted claim relating to the same Goods where

the cause of the subsequent claim or claims is common to each of the occurrences

(h) consequential loss including loss of stock is excluded and any cost resulting from maintenance or servicing


Without prejudice to Condition 12, the Company guarantees that it will at its option, replace faulty goods supplied by the Company or repair

the same or refund all or any part of the purchase price thereof, subject to the Customer being in strict compliance with the manufacturers

instructions and the claim being made in writing to the Company within 12 months after the sale or such other period as may have been

dictated by the Company, time to be of the essence. The Company's obligations to refund repair or replace the Goods is the sole liability of

the Company as regards the quality fitness or description of the Goods and their correspondence with sample or specification. All other

representations warranties conditions terms and statements express or implied are excluded. Responsibility for ensuring the Goods comply

with the laws of any Country outside the UK rests with the Customer. The Company shall not be liable for any direct or indirect loss or damage

to property or persons howsoever arising from the sale, use or installation of the goods or from any defect in the goods or for any work carried

out otherwise than provided by the law. The Company's liability shall be limited to the cost of the goods sold or of the work carried out. In no

event shall any failure of any kind on the part of the Company give rise to any liability for loss of revenue or any other consequential loss or

damage arising from any reason whatsoever.


The parties will attempt in good faith to resolve any dispute or claim relating to this contract failing which they will attempt to resolve the dispute

through an alternative dispute resolution procedure as recommended by the Centre for Dispute Resolution. If the parties fail to resolve the

dispute after 3 months then the dispute will be referred to arbitration to be carried out by a single arbitrator agreed by the parties or

recommended by the President of the Chartered Institute of Arbitrators according to the provisions of the Arbitration Act 1996 and the decision

of the arbitrator shall be final and binding on the parties.


The Company and the Customer agree that these terms and conditions shall not be deemed to grant rights to any person who is not a party

to this Contract.


Where the company has prepared plans and/or specifications ("Design") for an installation in accordance with a design brief agreed with the

Customer, the Company shall use its best endeavours to ensure that the design is appropriate and the Customer is satisfied that it is suitable.

The Company will not accept liability for any loss arising from any error or inaccuracy.


If installation services are purchased from the Company the following conditions will apply:

(1) The Company will supervise the installation of the equipment at the site in accordance with the Design;

(2) The Company reserves the right, at its absolute discretion, to use sub-contractors to perform any part of the installation

as it deems appropriate;

(3) The Company will not be responsible for any delays in the installation of the equipment which are outside the control of the Company,

however caused. In the event of such delays the Customer shall be liable for any costs arising from the delay and shall pay to the

Company such costs by the completion;

(4) All variations and changes to the Design and any extras shall be agreed in writing in advance between the company and the Customer

and shall be charged by the Company as extras to the price;

(5) On completion of the installation to the reasonable satisfaction of the Customer the parties shall each certify in writing that the

equipment has been installed and commissioned.

Applicable to service contracts only :


(1) The equipment the subject of the Service Contract will at all times be operated only in accordance with the manufacturer's instructions.

Such equipment will be serviced and maintained only by the Company or its agents.

(2) Any defects or faults in the equipment must be notified to the Company as soon as the Customer becomes aware of such

defects or faults.

(3) Cover is provided under the levels of service selected, between 8.30am and 5.00pm Monday to Friday, excluding Public Holidays,

unless otherwise agreed in writing by the Company.


The Contract may be terminated by either party giving not less than three months written notice to expire on the contract anniversary date.